One of the most frequent questions electric bike riders have is “Where can I get my e-bike repaired if something happens to it?”
Unfortunately, it’s a reality that almost every electric bicycle rider will have to ask at one point. Pedal assist electric bikes, and most electric bikes in general, require more upkeep than your standard bicycle. Whether you’re buying an affordable ebike or a multi-thousand dollar model, even the best electric bike will need a tune-up or a repair at some point. Searching for ebike help can be a daunting task, as there are a few options available to you, which we’ll explain here.
Local Bike Shops & Electric Bike Dealers
The first place you may want to check when looking for electric bike help is a local bike shop or dealer. If you live in a smaller town, local bike shops and local electric bike dealers may be the only option within a reasonable distance.
If you decide to go with a local bike shop or electric bike company, you will want to call ahead and make sure they’ll be able to do the work you need. Because of the variance in what each shop can do, some may only do mechanical work and not electrical work, and some dealers may only work on bikes they’ve sold, so be sure to check with each shop.
This option is great for people who want to support local businesses, or who don’t want to go too far to get their bike fixed.
REI & Sports Basement
Not many people know this, but an option for affordable electric bike help and repairs can be found at your local REI or Sports Basement store.
Both of these stores will do mechanical repairs on almost any bike, including electric bikes. However, it’s on a case-by-case basis whether they are able to do electrical repairs. If you’re planning on taking your bike to REI or Sports Basement, call ahead to confirm that they’re able to do the repairs that you need done.
For some small repairs and fixes for your bike, it’s always an option to do it yourself, or if you have a friend or family member that’s good with bikes, you can always have them help.
This method is mostly suggested if the work that you need done is fairly easy to do at home, or if your bike is out of the warranty period. Attempting a fix on a bike under warranty may void the warranty, so it’s not suggested that you attempt it unless you’re absolutely sure you know what you’re doing.
You might also check online communities, forums, and groups to get advice from others who may have performed the same repair or have the same bike as you. Places like Electric Bike Review’s forums and owners’ groups on Facebook are great resources for at-home repairs.
Espin even has an owners’ group on Facebook, where you can chat with other Espin owners about repairs, accessories, and more.
Now that you know what your options are for getting your bike repaired, you can confidently search for repair options in your area!
If you have questions about repairs for your Espin e-bike, you can always contact us at firstname.lastname@example.org to speak with one of our technical team members about warranty, repairs, and more!