Upon receipt, Espin E-Bikes will assess the e-bike for damages. To be eligible for a return, the e-bike must have less than ten (10) miles on the odometer and be free of any wear and tear, scratches, dirt, dust, odor, or any other sign of use. The e-bike must be in the original packaging and condition. The returned package must include all items that were inside the box, including chargers, keys, lights, racks, hardware, etc.
If the e-bike is returned damaged, the cost of the damage will be deducted from your refund. If the e-bike has more than ten (10) miles on the odometer, the return will be subject to a fee of $174 for shipping plus a 20% restocking fee and 3% processing fee, which will be deducted from your refund.
Do not send any returns without the authorization of Espin E-Bikes. Any returns sent without written authorization from Espin E-Bikes will be deemed invalid and ineligible for a refund.
Espin E-Bikes will not issue a refund or credit until we are in possession of the returned item(s). Refunds will be issued within 2 weeks (14 business days) of receipt of the item.
Accessories are not eligible for returns or refunds except for in the case of extreme malfunction.
Promotional Price Match Policy:
Espin will not price match sale or promotion prices for orders created more than 7 days before the beginning of a promotion, or 7 days after the end of a promotion.
Order Cancellation:
Any order can be cancelled for a refund as long as the bike has not been shipped. Refunds before shipping will be subject to a 3% processing fee. This is a processing fee that we cannot get back.
Cancellations after shipping:
Any order cancelled after it has been shipped will be treated as a return rather than a cancellation, as the order is already in transit. Therefore, a $175 return shipping fee will be withheld from your refund, which will not be processed until the package has returned to us.
Refused Shipments:
We cannot intercept, cancel, stop, or change orders that have already been shipped. If you refuse a package that you asked to be shipped, we reserve the right to charge a $75 flat fee per e-bike to partially cover our shipping and return costs. If you refuse the package, it will be treated as a return once it arrives back at our fulfillment facility, and you will be issued a full refund, minus the shipping fees.
Dealer Returns:
Espin does not accept returns of e-bikes purchased from our dealers or third-party sources. Our sellers set their own return policies and procedures. Please contact the place of purchase to learn more about their individual return policy.
Battery Returns:
Due to return shipping carrier restrictions, batteries are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit customers' ability to return batteries via shipping carriers.
If you have any other questions, please call (888) 496-4712 or email hello@espinbikes.com.
