To be eligible for a return, the bike must be packaged in the original packaging and free from damage. Upon receipt, Espin E-Bikes will assess the bike for damages.
If the bike is damaged, the cost of damages will be deducted from the refund.
Do not send any returns without the authorization of Espin E-Bikes. Any returns sent without written authorization from Espin E-Bikes will be deemed invalid and ineligible for a refund.
Espin E-Bikes will not issue a credit until we are in possession of the returned item(s). Refunds will be issued within 2 weeks of receipt of the item returned.
Accessories are not eligible for returns or refunds except for in the case of extreme malfunction.
Any order can be cancelled for a refund as long as the bike has not been shipped. Refunds before shipping will be subject to a 3% processing fee. This is a fee we cannot get back.
Cancellations after shipping:
Any order cancelled after it has been shipped will no longer be treated as a cancellation but as a return. Therefore, a $175 return shipping fee will be withheld from the refund.
If you have any other questions, please call (888) 496-4712 or email email@example.com.