Great experiences is at the heart of what we do and that means we give you a variety of support options so you can put your mind and ride at ease. 

Shipping, Returns & Cancellation

Ship to Door

  • Free Shipping (To lower 48 States only)
  • DIY Assembly
  • Delivery within 5-7 business days (when in stock)

Shipping Method

Your Espin Bike will be shipped directly to the address listed at no additional cost. Though our bikes come 95% assembled out of the box, we strongly encourage you to work with a professional mechanic to assemble it if you are not comfortable doing it yourself.

Lost or Stolen Shipments

Espin is not liable for lost or stolen products. We encourage our customers to purchase our shipping warranty if they have concerns. If your shipment has been lost in transit or stolen, please contact the shipping provider immediately to file a claim. 

If your question about online orders has not been answered above, please call (888) 496-4712 or email

Popular Questions

Technical and Maintenance

About Electric Bikes

Book a Test Ride

The best way to find the right electric bike for you is by going out for a ride.

Book a test ride at a dealership near you for free.


Owner's Manual

Register your Espin

Every Espin pedal-assist e-bike comes with a 12-month warranty for all components and a 3-year warranty for the frame.

The warranty only applies to the original owner of the Espin e-bike. Warranties cannot be transferred to or claimed by secondhand owners under any circumstances. Warranty does not cover normal wear and tear, failures due to abuse, neglect, improper or unapproved repairs, improper maintenance, modification or accidents.

Register your Espin to initiate the warranty period!

Request Corporate Demo

Espin pedal-assist eBikes are a great solution for your company's transportation needs.

With Espin pedal-assist eBikes you encourage a healthy and sustainable way of getting around that is fun, good for the Earth, and has health benefits.

Try it out by requesting a demo for your company. Email us at


All Espin e-Bikes come with a comprehensive 12-month warranty so you can buy with confidence.


All Espin e-Bikes come 95% assembled. All you need to do is put on the finishing touches.


We offer free shipping to 48 states in the US (excluding Alaska and Hawaii), delivered directly to your door.


Need help? Contact us via phone, email, chat. Our team is here to help.