- Customer pays $175 shipping fee in addition a 3% processing fee (withheld from refund).
- After 14 days, subject to up to a 20% restocking fee in addition to the shipping fee (withheld from refund).
- No returns are accepted after 30 days except in extreme cases of malfunction
- Accessories are not eligible for returns except in cases of malfunction
Espin Bikes will not issue a credit until it is in possession of the returned item. Refunds will be issued within 2 weeks of receipt of the item returned.
Any order can be cancelled for a refund as long as the bike has not been shipped. Refunds before shipping will be subject to a 3% processing fee. This is a fee we cannot get back.
Cancellations after shipping:
Any order cancelled after it has been shipped will no longer be treated as a cancellation but as a return. Therefore, a $175 return shipping fee will be withheld from the refund.